Order Process

We appreciate everyone that buys from us and we want the buying process to be as clear and smooth as possible.  If, after reading all of the below, please do not hesitate to ask any questions you still have via email, Orders@TheWCSupply.com.  

  1. Plan
  2. Double checking your order
  3. Order processing
  4. Shipping date set
  5. Cabinets are shipped
  6. Cabinets are delivered
  7. Follow up

Note:  If you are just ordering door samples, the process is much more consolidated and they usually arrive in about a week.  

Click the links below to read about each step of the process before ordering:  

PLAN

LEAD TIME

Depending on the manufacturer, the cabinets/accessories/trim can arrive anywhere from 4 to 8 weeks but please allow extra weeks for extenuating circumstances like delivery delays and damages.  Please check with our office at (orders@thewcsupply.com or 800-917-7736) to receive specific lead times on the manufacturer/door style you are considering.  

Unfortunately, both do occur occasionally, though not often, and we have no way of guaranteeing they won't occur.  We will take care of replacements (as long as the receiving instructions are properly followed), but we need time to send them.  We can't be responsible for any delays on your project that might be experienced as a result of said delays or damages, so please plan accordingly. 

So please plan your purchase a head and be prepared for potential delays.  

If any of the above timelines or potential problems would create significant issues on your project, we would recommend finding a local supplier with stock on hand to make your purchase from.  

ORDER A SAMPLE DOOR

Important Note - If you purchase without ordering a door sample, Wholesale Cabinet Supply is not responsible if the shade, sheen, or quality of the finish do not meet your expectations. So please make this very important investment. 

Why Order a Door Sample?

  • Photographs are not reliable - Coloring, lighting, and shading on pictures can vary across different devices and screens, depending on the display settings.
  • Text descriptions of door styles/finishes are not reliable - Can be helpful in narrowing down your choices, but they shouldn't be solely relied upon when making a large purchase like this. 

So before making a large investment in your kitchen cabinet purchase, we highly recommend ordering a door sample so you can see the door/finish in person. This can also be useful in selecting your paint, countertops, knobs, pulls, and other fixtures in your kitchen.

To order, click here - Order a Door Sample

 

DOUBLE CHECK YOUR ORDER

The first step in the process begins with you before paying for the order.   

Once orders are placed and paid for they cannot be changed, cancelled, or returned so please double check the order for accuracy before finalizing the order. You can never be too thorough and you can never ask too many questions so make sure everything is as you want it.

We also recommend that whoever will be installing the cabinets (if that isn't you) review the layout and job site to make sure they have all of the materials they need to complete the install.

Make sure you double check:

  • Dimensions - First and foremost, you need to double check that the cabinets you have ordered will fit the dimensions of your kitchen.  
  • Hinge sides - When ordering a single door cabinet assembled, you choose the hinge side.  Make sure you have specified the correct hinge side on all single door cabinets.
  • Fillers - Do you have all of the fillers you will need to complete your project?
  • Moldings and trim - Ensure you have all of the trim you will need.  This includes toe kicks, crown molding, light rail molding etc. 

If in doubt about any of the above, feel free to contact us for assistance.  

ORDER PROCESSING

Once you pay for the order, it goes into "Order Processing".  During this time, the order is processed on our end and your cabinets are put into a que for assembly/shipment and an estimate ship date is set.  This process generally takes 2-3 business days.  

You may be contacted during this time if we have any questions on our end, to make sure your order is processed accurately.   

Backorders - We don't have live inventory tracking and on very rare occasions a cabinet or part of a cabinet will be on back order.  If this is the case on your order, you will be notified ASAP and you can decide to either wait for the back ordered item or change out cabinets to avoid waiting.  In some instances, it may be only a door or drawer front that is on back order, in these instances, the boxes can be shipped so your install isn't delayed and the door/drawers will will be shipped at no additional cost when they arrive.  

SHIPPING

About 2-3 days after placing your order, you will receive an email with the following, important shipping information:

  • Estimated shipping date - This date will give you a good idea of when to expect your cabinets.  Typically, the cabinets will be in transit 1-2 business days and will arrive the 2nd or 3rd day after shipping.  
  • Your phone number - If the number listed in this email is not the best contact phone number, please let us know.  This is the number the freight company will be calling to set the delivery appointment in the next step.  
  • Shipping address - Please verify the address we have is correct.
  • Receiving instructions - The receiving instructions will detail what you need to do when receiving the cabinets.  It is very important you follow these instructions to ensure any damages that may occur are replaced and in a timely manner.  Failure to follow these instructions could make it more difficult to receive replacements in the event damages/shortages occur.  

    Note:  Ship dates can’t be pushed back once they are set, so make sure the typical 2-3 week timeframe for delivery will fit your construction schedule and that you have a place to store the cabinets once delivered if not.  If you need the cabinets delivered after a certain date, let us know when ordering and we can set the ship date accordingly.  

    DELIVERY

    Please read in depth - Failure to read and follow the receiving instructions below could limit your ability to claim damages and report missing items.

    The day before delivery, you will receive a phone call from the freight company in order to set an appointment for delivery.  The delivery appointment will usually be a 2-4 our window in which the cabinets will arrive.  Be sure we have the best contact number for you, as this is the number the freight company will be calling to set the delivery appointment.   

    The cabinets WILL NOT show up until a delivery appointment has been set.  If for some reason you don't hear from the freight company, please contact our office at 800-917-7736 extension 1 so we can get in touch with them.  

    Delivery is via curbside LTL freight.  This means that the driver won't carry the cabinets into your home.  So you will need to make sure you have help available to break the pallets down and load them into a safe place.  

    PLEASE READ BELOW - IMPORTANT RECEIVING INSTRUCTIONS:

    Before you sign the "Proof of Delivery" and while the driver is still there:  

    You have 30 MINUTES to complete this part.  Do not rush it (or let the driver rush you) and please be as thorough as possible.  

    1. COUNT - Make sure what you are receiving matches what is on the proof of delivery.  This means if it says there should be 3 pallets and 1 loose box, make sure there are 3 pallets and 1 loose box.  If something is missing, notate it on the proof of delivery BEFORE signing it.  
    2. INSPECT -
      1. All cabinet orders are packaged with cardboard, shrink wrapped, and have red tamper tape (See photos below for example).  The red tamper tape is there to ensure the cabinets show up in their original packaging.  If it has been tampered with, damaged, cut, or is missing, please notate accordingly and take a picture illustrating before signing.  
      2. Additionally, inspect the packaging itself (boxes and shrink wrap) and notate ANY AND ALL visible damage on the proof of delivery BEFORE signing it.  Even if you think the damage is insignificant, notate and take a picture of it.  
    3. SIGN - Your signature on the proof of delivery is acknowledgement that the order has been received complete and in good condition, unless notations have been made (See steps 1 and 2 above).   
    • Wholesale Cabinet Supply will not be responsible for shortages if delivery receipt is signed without notation, accepting the order as complete.  

    After the driver has left:  

    You have 4 DAYS to complete this part.

    1. INVENTORY - Once you have done the above and the driver has left, you need to inspect and inventory the shipment. 
      1. Compare your order versus what you have received to make sure everything is there.  
      2. Concealed Damage - There are times when everything in a delivery looks fine, but when you open a box an item is damaged. Please open all boxes and notify Wholesale Cabinet Supply within 5 calendar days of delivery. 
    2. NOTIFY - Notify us ASAP (within 5 days) of any of the above so we can take care of it.  
      1. If you have damaged/missing items, please check complete order prior to notifying Wholesale Cabinet Supply
      2. All items received must be inspected within 5 calendar days of receipt
      3. Email photos of all damages along with description of cabinet and damaged part that needs to be replaced to replacements@TheWCSupply.com.

    Damages/diescrepancies will be replaced as long as Wholesale Cabinet Supply has been notified within the specified timeframes and the instructions are correctly followed.  

    ***Make sure to read the above receiving instructions.  You will receive these instructions again on the email detailing your shipping dates.  They protect you and ensure any damages or discrepancies are taken care of ASAP.  

    Here is an example of what the pallets SHOULD look like, including the plastic wrapping and the red tamper tape noted above: 

     

    FOLLOW UP

    Damage and Defects
    • Damages that occur in shipping will be replaced free of charge but they must be reported within 5 days of delivery.  You need to email Replacements@TheWCSupply.com with photos, a description of the damage, and the cabinet SKU's that were damaged.
    • Defects will be replaced as well as long as they are reported within the manufacturer's warranty.  For the Designer Series, the warranty is for 5 years and for the Craftsman/Craftsman Premier Series' the warranty is for 1 year.  
    • Please understand that both of these require time to process and ship to you.  So please leave plenty of time when ordering your cabinets to allow for potential damages and defects.  

    Lastly, a disclaimer on wood products. Movement is typical due to changes in the climate conditions. This will cause the hairline cracks at the stiles, rails and joints that you will see in a painted finish. Panel shrinkage may also occur in the door panel of your cabinetry. Over time there may be a slight color change in this finish due to exposure to natural and artificial light. The color black also brings out the natural flaws in the wood that is hidden by other colors. These items listed above are natural occurrences in the wood and will not be considered a defect or reason for replacement by Wholesale Cabinet Supply or the manufacturers of the cabinets.

     

    SAMPLE DOOR POLICY

    Important Note - If you purchase without ordering a door sample, Wholesale Cabinet Supply is not responsible if the shade, sheen, or quality of the finish do not meet your expectations. So please make this very important investment. A few days after ordering any sample door, you will receive a coupon code for $50 to use towards your next purchase over $1,000.

    Why Order a Door Sample?

    • Photographs are not reliable - Coloring, lighting, and shading on pictures can vary across different devices and screens, depending on the display settings.
    • Text descriptions of door styles/finishes are not reliable - Can be helpful in narrowing down your choices, but they shouldn't be solely relied upon when making a large purchase like this. 

    So before making a large investment in your kitchen cabinet purchase, we highly recommend ordering a door sample so you can see the door/finish in person. This can also be useful in selecting your paint, countertops, knobs, pulls, and other fixtures in your kitchen.

    To order, click here - Order a Door Sample

    TERMS OF SERVICE


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    OVERVIEW

    This website is operated by Wholesale Cabinet Supply. Throughout the site, the terms “we”, “us” and “our” refer to Wholesale Cabinet Supply. Wholesale Cabinet Supply offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    SECTION 1 - ONLINE STORE TERMS

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    SECTION 2 - GENERAL CONDITIONS

    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

    Prices for our products are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Returns Policy.

    SECTION 7 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKS

    Certain content, products and services available via our Service may include materials from third-parties.
    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    SECTION 10 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    SECTION 12 - PROHIBITED USES

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall Wholesale Cabinet Supply, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    SECTION 14 - INDEMNIFICATION

    You agree to indemnify, defend and hold harmless Wholesale Cabinet Supply and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 15 - SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    SECTION 16 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    SECTION 17 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 18 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1000 Poinsett Highway Greenville South Carolina US 29609.

    SECTION 19 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page.
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 20 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at Orders@thewcsupply.com.


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    Return and Refund Policy

    Returns

    Returns and refunds vary by the manufacturer, please read below to find the manufacturer that applies to your order and read the associated policy.

    JSI Cabinetry

    ***Assembled cabinets are not eligible for return, exchanges, or refunds.

    Eligible JSI Cabinetry products are returnable within 30 days. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

    • A 25% restocking fee will apply to all eligible returns
    • Wholesale Cabinet Supply and the manufacturer are not responsible for return shipping.  See below under the 'Return Shipping' section for more info on return shipping.  

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Wolf Classic

    ***Special Order order items are not eligible for return, exchanges, or refunds.

    Eligible Wolf Classic products are returnable within 60 days of receipt.

    • All returns requested within 30 days of receipt will be subject to a 20% restocking charge.
    • Material over 30 days old will be charged a 35% restocking charge.
    • Material over 60 days old is not returnable.
    • Wholesale Cabinet Supply and the manufacturer are not responsible for return shipping. See below under the 'Return Shipping' section for more info on return shipping.  

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Return Shipping

    To return your product, receive approval by emailing Replacements@TheWCSupply.com. Include the original order number, the SKU number of the item being returned, the best contact phone number, and the address where the product will be picked up.

    • For freight return shipping, we will arrange for the return shipping.  The cost of this will be deducted from your refund (see below in 'Refund' section).
    • For parcel return shipping (FedEx/UPS/USPS), you are responsible for arranging and paying for the return shipping via the carrier of your choice.  

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it is arranged by us.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Refunds (if applicable)

    To complete your return, you must contact us before sending your purchase back to the manufacturer.  

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    If we arranged for the return shipping, the cost of the shipping will be deducted from the refund amount.

    There are certain situations where only partial refunds are granted (if applicable)

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned beyond the time frame allowed by the manufacturer (listed above)

    Additional non-returnable items:
    Gift cards

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@thewcsupply.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges/Replacements (if applicable)
    We only exchange/replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Replacements@thewcsupply.com.  Make sure to include a picture of the defect or damage, a description of the damage/defect, and the SKU of the item.